Quantum Instruments QFT5d-R Manuel d'utilisateur télécharger pdf (Page 37)

Having any trouble in using your Quantum product? We are here to help.

Mail, call, fax, or email our Service Department:

Service Department

Quantum Instruments

10 Commerce Drive

Hauppauge, NY 11788

Tel: (631) 656-7400 Fax: (631) 656-7410

Website: www.qtm.com

Troubleshooting tips are available at www.qtm.com, Support, Customer

Support, FAQ. If you suspect a malfunction or require adjustment, return

the unit to us with an accurate description of the problem. Please be sure

your problem is not caused by improper operating procedure or malfunc-

tions in your other equipment. Send all equipment carefully packaged and

insured to our address above.

An estimate of repair cost on out-of-warranty merchandise may be for-

warded if you desire. This will require that we contact you for approval

before proceeding and will delay return of your equipment. For fastest

repair time, you may pre-approve repairs up to a limit of $85 with your

credit card. We will bill you only for actual costs up to that limit. If repair

costs exceed your pre-approval, we will contact you.

Paying by check will delay the repair until the check clears (up to 15 days).

Payment by money order is acceptable.

Normal repair time is 10-15 days. For expedited service, contact our

Service Department.

Summary:

• Ship via UPS, Parcel Post, or other carrier, insured.

• Give a clear, detailed description of the problem.

• Give your mailing address and daytime phone number, fax #,

and/or email.

•For warranty repairs include a copy of the receipt.

In addition, for out-of-warranty repairs with pre-approval:

•Provide your Visa, MasterCharge, or American Express card # and

expiration date.

• Give us authority to charge repair costs up to $85.00.

• Provide your billing address.

Note: Please do not e-mail your credit card information

11. CUSTOMER SERVICE

LIMITED WARRANTY

Quantum products have a 1 year limited warranty. Please refer to the

Limited Warranty card for complete details, conditions, and terms.

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Quantum Instruments QFT5d-R Manuel d'utilisateur Page 37